Question 1

Do you use REST, GraphQL or something else?

Accepted Answer

Santiment API uses GraphQL exclusively. For more information regarding the API, please visit https://academy.santiment.net/for-developers/

Question 2

Could you help me understand the difference between your plans?

Accepted Answer

Absolutely! As soon as you register on our platform and generate an API key, we provide you with our free plan. This grants you 1000 API calls per month and limited access to historical data, which is useful for beginners or those wanting to familiarize themselves with our API. For further access, our Basic plan includes most metrics, excluding the Advanced, and offers 300,000 API calls per month and 2 years of historical data. For unrestricted metrics and historical data access, our Pro plan grants you 600,000 API calls per month.

Question 3

What is Rate Limiting?

Accepted Answer

Every subscription plan has a given number of allowed API calls per minute, per hour and per month. When that number of API calls is exceeded, you are being rate limited and can make another API call when the duration for the rate limiting is over.Example: If your subscription plan has a limit of 100 API calls per minute and you make 100 API calls, you will be able to make another API call when the minute is over. If you believe that the rate limits of the standard plans are not enough for your needs, please contact our sales team and we will be happy to help.

Question 4

When should I consider Tailored/Enterprise plan?

Accepted Answer

If the standard plans do not meet your needs - you need more API calls, you need some custom metric developed for you or have any other requirement that is not covered by our standard plans, please contact the sales team and we will be happy to help.

Question 5

How do I explore the API?

Accepted Answer

The main tool for exploring the API is to use the GraphiQL visual tool. More information how to explore and understand the API can be found on the Academy developer’s page. Instructions how the HTTP header containing your API key, please visit: https://academy.santiment.net/sanapi/#authentication

Question 6

Do you provide any libraries for API access?

Accepted Answer

We support and develop the sanpy Python library. It provides easy access to our metrics, so you can get a Pandas DataFrame with our data with a single function call. If you believe you can contribute or want to create libraries in other popular languages, we would love to hear from you on our Discord server: https://santiment.net/discord

Question 7

What is considered an API call?

Accepted Answer

Every GraphQL query executed is counted as one API call.

Question 8

What should I do if I exhaust my API calls?

Accepted Answer

If you've exhausted your API calls due to a coding issue, please connect with us on Discord: https://santiment.net/discord. We will review your situation and potentially reset your limits. However, if you constantly run out of API calls due to high data usage, reach out to us and we'll work together to determine the best custom solution for you.

Question 9

Can I cancel my paid subscription anytime?

Accepted Answer

Definitely, you are free to cancel your subscription at any point during the month or year of your paid plan. Even after cancellation, you can continue to enjoy your pro benefits for the remainder of your billing period.

Question 10

How long will my discount code work?

Accepted Answer

Most discount codes we offer are applicable for a single billing cycle, if not explicitly stated otherwise.

Question 11

Is it possible to combine various discounts?

Accepted Answer

Unfortunately, it's impossible to combine multiple discounts.

Question 12

Do you accept payments in cryptocurrency?

Accepted Answer

Yes, indeed! We accept payments in ETH, BTC, or any renowned Ethereum-based stablecoin. More options are available with our SAN token. Here's more information on crypto payments:https://academy.santiment.net/products-and-plans/how-to-pay-with-crypto/

Question 13

Can I talk with one of your experts?

Accepted Answer

Absolutely! Request a demo and one of our product experts will guide you through the Sanbase platform and its various features:https://calendly.com/santiment-team/sanapi-walkthrough

Question 14

What if my question isn't listed here?

Accepted Answer

Our Academy is equipped to answer most of your initial queries. However, don't hesitate to contact us if you need any additional assistance. Simply click the chat icon in the bottom-right corner of your screen and you can chat with a team member instantly. Alternatively, you can connect with our team and community on Discord here: https://santiment.net/discord. Alternatively, you can email to support@santiment.net

Question 15

Is there a graphical representation of the data?

Accepted Answer

Yes, you’re welcome to check our web UI platform Sanbase: https://app.santiment.net/

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